Reference

Understand Your Rights Before You Start

These terms set out what you agree to when you open and use a set7win account — including how payments via DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account Eligibility ConditionsDANA, OVO & GoPay Wallet RulesWithdrawal Verification StepsAccount Suspension CriteriaGoverning Jurisdiction Terms
set7win Understand Your Rights Before You Start
HOW WE HANDLE THIS

Account Security and Policy Practices

Our approach to these terms is built around account transparency and data discipline. We keep the process clear so you always know where you stand — whether that's a wallet verification step after a GoPay withdrawal or a terms update that affects your account access.

Data Retention

We hold account and transaction data only as long as required by the applicable legal and operational framework. Wallet details for DANA, OVO, and GoPay are not stored beyond transaction matching.

Account Security

Your account is protected by OTP verification on login and sensitive actions. If unusual activity is detected, we suspend access and notify you before any further steps are taken.

Cookie Use

We use session cookies to keep your account active during a visit and preference cookies to remember your wallet selection. You can clear these at any time from your browser settings.

Request a Change

To request correction of account data or to ask about removal of personal information, contact support via live chat or email with your account ID and the specific change you need.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about how they apply to your account, our support team handles policy queries directly. We do not redirect terms questions to automated replies — you get a real response through the channel you choose below.

Team online

Live Chat

Open the chat widget from your account dashboard at any time. Policy and account questions are handled by the same team — no separate queue.

Email Support

Send your query to our support address for a written record. Useful if you need a documented response about account status or terms interpretation.

Account Help Centre

Browse the Help Centre for answers on wallet rules, account restrictions, and what triggers a terms review — all written in plain Indonesia-local English.

Common Questions About These Terms

These are the questions we hear most when it comes to account terms, wallet conditions, and your rights as an account holder. Each answer reflects how these terms actually work in practice.

Yes. Every transaction processed through DANA, OVO, or GoPay falls under these terms. The wallet you use does not change your obligations or your rights under this agreement.

We post all updates to this page with the revision date shown. Continuing to use your account after a change is posted means you have accepted the new version. We recommend checking periodically.

Depending on the severity, we may restrict, suspend, or permanently close your account. For minor issues, we may issue a warning first. Fraudulent activity results in immediate closure without notice.

Contact our support team via live chat or email with your account ID and the specific data involved. We will respond with the steps required and a timeline for completing your request.

Access and eligibility depend on local law and are available only where your local jurisdiction permits use of platforms of this type. It is your responsibility to confirm this before opening an account.

Where local Indonesian law applies, it takes precedence over any conflicting clause. For matters not covered by local law, the jurisdiction stated in the full terms document applies. Contact support for the full text.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.