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Understand the Rules Before You Play

set7win operates under conditions designed to keep your account secure and your experience consistent — access depends on local law and is available only where eligible regions permit. These terms set out what we expect from you and what you can hold us to.

Account Eligibility ConditionsIndonesia-Region Access TermsDANA, OVO, GoPay Payment RulesData Retention PolicyDispute Resolution Steps
set7win Understand the Rules Before You Play
LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about how these terms apply to your account — or if you want to request a data correction or account review — our support team handles legal queries through the channels below. We aim to respond to policy-related requests within the timeframe shown in each channel's description.

Live Chat Support Open the chat widget inside your account dashboard. Legal and policy questions are routed to a dedicated handler. Response is faster than email for urgent account queries.
Email for Policy Requests Send written requests — data access, account deletion, term clarifications — to our support email. Include your registered account name and the wallet type you use.
In-App Help on Mobile From the mobile app, go to Account, then Help, then Legal Queries. You can attach screenshots or transaction references when raising a dispute or correction request.
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

Your account data is stored under access controls that limit who inside our team can view it. We do not share your wallet details — whether DANA, OVO, or GoPay — with unaffiliated third parties. You can request a copy of the data we hold on your account at any time through the email channel above.

Data Retention

We keep account and transaction records for the period required by applicable standards. After that period, data is deleted or anonymised. You can ask what we hold at any time.

Cookie Handling

Cookies on the set7win platform track session state and login security only. We do not use cookies to profile you for external advertising networks. You can clear session cookies from your browser settings.

Account Security

Login access uses an OTP step tied to your registered mobile number. If you believe your credentials have been accessed without permission, lock your account through Help and contact support immediately.

Requesting Changes

To correct registered details — name, linked wallet, contact number — submit a request via email or in-app Help. We verify your identity before processing any change to wallet-linked information.

Frequently Asked Legal Questions

These are the questions we get most often about how our terms work. If yours isn't here, the support channels above will get you a direct answer.

These terms apply to anyone who opens an account and accesses the platform from Indonesia. Eligibility depends on local law and the region you are accessing from.

No. Withdrawals go only to the verified wallet registered under your account name. We do not process transfers to third-party DANA, OVO, or GoPay accounts.

Send a written request to our support email with your registered account name and wallet type. We will confirm what data we hold and provide it within a reasonable timeframe.

We post a visible update date when terms change. Continuing to use your account after that date means you accept the revised conditions. We recommend checking this page periodically.

Open Help in your account, go to Legal Queries, and attach the transaction reference. For DANA, OVO, or GoPay deposits, include the transfer confirmation from your wallet app.

We may suspend an account if we detect identity inconsistency or activity that conflicts with these terms. Where possible, we notify you through your registered contact before action is taken.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.